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FAQ
When and where do I have to pay the booking fee?
The booking fee must be paid together with the first accommodation fee by the 5th of the first month of occupation, as set out in the residence contract. The fee can be paid either by bank transfer or by credit card (VISA or Mastercard) via the Self-Service Platform.
Please note that we charge a booking fee of EUR 21.00 per booked month for the prolongation of the booking. The booking fee is non-refundable, even if the booking is shortened.